Option 1 — In the app

Open DueProof → Settings → Account & identity → Delete account. After a two-step confirmation, this permanently deletes your account and the data tied to it on our servers (profile, P-Point records, interest-tag summary, listings, Space memberships and more — the full list, and what is kept, are in the Privacy Policy), signs you out and clears the app’s sign-in and settings on your device. The app tells you whether our server confirmed the deletion; if it did not go through, nothing on the phone is changed and you can try again or use Option 2. Any remaining P-Point balance is forfeited (see Terms §3). Deleting your account does not cancel a subscription: if you have one, cancel it first in your phone’s subscription settings, or you will keep being charged.

If you deleted your account in the app on or before October 11, 2026, our servers may still hold your data. Email privacy@dueproof.app from the email you verified in the app. If you never verified one, any Support Code the app shows you now belongs to a new account, so tell us instead what you remember about the old one (for example, when you bought P-Points or used the support assistant), and we will look for it.

Option 2 — By email (no app required)

Email privacy@dueproof.app from the address you verified in the app, with the subject line “Delete my account”. We verify the request against that address and complete the same permanent deletion described above within 30 days, then confirm by reply. If you never verified an email in the app, include the Support Code shown in Settings → Account & identity instead (note it before you delete the app), so that we can find your account. A Support Code alone does not prove that the account is yours, so we will ask you for a further step to confirm that before we delete anything.

What is deleted, what is kept

• Deleted: your profile, the token used to send you notifications, your phone number (if any), your P-Point and purchase records, your interest-tag summary and Market activity records, your listings — except any kept as described below — and the chats on them (both sides’ messages), your Space memberships, your support conversations and the other data listed in the Privacy Policy. We keep a record of each purchase (the store’s transaction number, the product, the points and the time) permanently, without your account ID, so that the same purchase cannot be credited twice.
• Kept, or not yet removed: a listing of yours that a dispute, a report or another buyer’s order refers to (taken off the Market, without your account ID, nickname or avatar; its photo addresses still contain your account ID); messages you sent or received in chats on other people’s listings or on a listing of yours that is kept, and records of disputes and reports (with your account ID, nickname and avatar removed; in older chats the first system line still shows your nickname); your sign-in record (including a verified email); some uploaded photo files; and the other items the Privacy Policy lists. Email us if you want any of them removed.
• Local data: deleting your account does not delete the cards on your phone. Deleting the app deletes what it keeps on the device, except what an iPhone keeps in the Keychain and any backups (see the Privacy Policy).